FAQs

1. How do I place an order?

Browse our website, select your preferred hat style and quantity, then click "Add to Cart." Once you've finished shopping, click on the cart icon and follow the prompts to enter your shipping information and complete the payment.

2. Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping costs and estimated delivery times will be displayed at checkout, depending on your shipping address.

3. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if the order has already entered processing or shipping stages, changes or cancellations may not be possible.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to check the shipping status of your package on the carrier's website.

5. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving the product. We will arrange a return, exchange, or refund for you.

6. Do you offer gift-wrapping services?

Currently, we do not offer gift-wrapping services. However, we are working to provide this option for future orders.

7. How can I contact your customer service team?

You can contact our customer service team through the following methods:

• Email: [service@embrohats.com]
• Business Hours: Monday to Friday, 9 AM to 6 PM (local time)

8. What sizes are available for your clothing?

Our clothing is available in various sizes to accommodate different body types. Each product page includes a detailed size guide to help you choose the best fit.

9. Do you accept bulk or custom orders?

Yes, we accept bulk and custom orders. Please contact our customer service team via email with your specific requirements, and we will discuss details and provide a quote.

10. How do I care for my clothing?

To maintain the quality and appearance of your clothing, we recommend hand washing and air drying. Avoid using bleach or harsh detergents to prevent damage to the embroidered details.